Our return policy
Our return policy

Please read our return policy before completing any purchases

Return Policy

Purchased but not shipped:
10% processing fee

Electrical Bike orders:
We accept no returns after 7 days of receiving. To be eligible for a return, the bike must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
The box must be sealed and unopened.
Subject to a 20% restocking fee.
Original shipping charges paid by us with the delivery company are non-refundable.
Customer will have to pay shipping both ways.

Accessory/replacement part orders:
No returns after 30 days of receiving.
To be eligible for a return, the parts must be unused, free from dirt, dust, or any fragrances, and in the same packaging and condition that you received it.
Original shipping charges are non-refundable.
Customer will have to pay shipping both ways.

Used items:
No returns, except in extreme cases of breakage/malfunction

Non-returnable items:
Any Batteries.

Before a return is sent, the customer must have written approval of said return from EccoBike™.

If a customer sends a return without the written consent of EccoBike™ a refund will not be issued and the customer will have to pay shipping to get the item returned, or, sacrifice the item.

If your approved return passes our inspection, you may receive an exchange, store credit, or a refund.

Please address your return to:

Canada
EccoBikes Inc.
Unit 816 1015 Columbia Street
New Westminster BC
V3M6V3 Canada
USA
EccoBikes Inc.
Unit 4037 372 H Street
Blaine WA 98230
USA

*Please give us heads up after you send your return by emailing contact@eccobike.ca.