1-year warranty from EccoBike™
1-year warranty from EccoBike™

Our Commitment

Warranty policy

All  EccoBike™ electrical bicycles are covered under  one-year all-inclusive manufacturer’s warranty and only applies to the original owner and against all manufacturing defects. EccoBike™ warrants all  models, including all individual components against defects in material as follows:

EccoBike™ Limited 1-year warranty:

EccoBike™ e-bikes components including: pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, , kickstand, hardware are warranted to be free from manufacturer defects materials and/or workmanship for a 1-year period from the date of original purchase. Any wear and tear is not covered under warranty. All our batteries are warranted for a 1-year period from the date of original purchase. The battery warranty does not include damage from power surges, use of improper charger, improper maintenance or other such misuse, normal wear or water damage.

You can report the any Issues via the website, our phone number or e-mail contact@eccobike.ca

If a component is defective or damaged without user error we will issue a replacement part with in the first year. We will assist you in replacing any defective part. We will also replace any parts that has been damaged during shipping. We will provide the owner a replacement product if the product cannot be repaired after a reasonable number of tries as determined by EccoBike.

EccoBike™ terms of warranty

This warranty only applies to the original owner of an EccoBike. If you need any adjustment on those etc., then we ask you to visit your local bike shop. We are willing to provide you with best in class warranty service and support. Please keep in mind that our help desk is never more than an email or a phone call away:contact@eccobike.ca

Exclusions:

Normal wear and tear
Improper assembly
Improper follow-up maintenance
Installation of components, parts or accessories not originally intended for or compatible with the bicycle as sold
Damage or failure due to accident, misuse, abuse or neglect
All Water damage and batteries that have been left to self-discharge for an extended period of time are not covered by the terms of the warranty.

This warranty does not apply to normal wear and tear components (i.e.: tubes, tires, brake pads, cables, chain, freewheel, derailleur, crank arm, grips and saddle).